Escalation Matrix

Grievance Redressal / Escalation Matrix

If you have a grievance, you can reach out to our Support Team for assistance.

Details of Designation Contact Person Name Address (Physical Location) Contact No. Email ID Working Hours
Customer Care Makarand Anant Vipat S.No.17 4B, Gandhar Bunglow, SR 174B, Near Sana Paradise, Mangal Nagar, Pune, Maharashtra - 411033 +91 9881901175 makarandvipat13579@gmail.com Mon-Fri
09AM – 05PM
Head of Customer Care Makarand Anant Vipat S.No.17 4B, Gandhar Bunglow, SR 174B, Near Sana Paradise, Mangal Nagar, Pune, Maharashtra - 411033 +91 9881901175 makarandvipat13579@gmail.com --
Compliance Officer Makarand Anant Vipat S.No.17 4B, Gandhar Bunglow, SR 174B, Near Sana Paradise, Mangal Nagar, Pune, Maharashtra - 411033 +91 9881901175 makarandvipat13579@gmail.com Mon-Fri
09AM – 05PM
CEO -- -- -- -- --
Principal Officer Makarand Anant Vipat S.No.17 4B, Gandhar Bunglow, SR 174B, Near Sana Paradise, Mangal Nagar, Pune, Maharashtra - 411033 +91 9881901175 makarandvipat13579@gmail.com Mon-Fri
09AM – 05PM

The abovementioned details would facilitate the complainants to approach the concerned RA before filing a complaint to SEBI. For more details go to:
https://www.bseindia.com/markets/MarketInfo/DispNewNoticesCirculars.aspx?page=20241209-41

We aim to resolve all grievances within 21 working days from the date of receipt.

If your grievance is not resolved within this timeframe, you can escalate it to SEBI’s SCORES Platform (SEBI Complaints Redress System).

SCORES Portal: scores.sebi.gov.in

In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal.

ODR Portal: smartodr.in